Before sending us a Support Request about icurio Features and Tools, you may want to check to see if your question has already been addressed in other Support Center articles using the search box at the top of the page, or in the questions answered below:
As a subscription administrator you have exclusive access to Administration Tools that will aid in managing users and monitoring school usage. Administrators have the ability to reset passwords, change the status of usernames, and gauge the level of registration and usage in your school community.
To access, login with your Administrative username and open the User Menu in the upper right-hand corner of the screen. Click on Admin Tools in the User Menu choices to access icurio’s administration functions.
If you would like to speak with a representative for more assistance with this, please call Knovation Customer Support toll-free at 1-855-566-8283.
We have developed a sophisticated system to weed out these dead items from the Knovation Content Collection. This process involves both automation and human review. Although it is impossible to guarantee perfection, we place a very high priority on delivering quality content results every time.
Occasionally a user finds a resource that has gone dead so recently that our process hasn’t caught it. If that happens, users can report the content using the “Report a Problem” function found in Content Details associated with each resource.
- You can remove Wikipedia content from your individual content results by using the Advanced Search feature. Click on Advanced Search at the top of any page under the keyword Box and select the option to Filter out Wikipedia websites. Instructions on the Advanced Search feature can be found here in the Support Center.
- A subscription administrator can filter Wikipedia content in Admin Tools for all results for anyone within the school population. Only people who have been designated as icurio subscription Administrators can use this process. To access Admin Tools, login with your Administrative username and open the User Menu in the upper right-hand corner of the screen. Click on Admin Tools in the User Menu choices. Next, click Settings on the left toggle menu, select “Filter out Wikipedia sites,” and click the Save Changes button. Keep in mind that filtering out Wikipedia sites through Admin Tools removes them from all content results for all users at your selected organization.